1. Digital Services

Book Certification provides digital assessment services and digital certificates. Due to the nature of digital products, refunds are limited to the circumstances described below.

2. Eligible Refund Requests

Refunds may be granted when:

• A user is charged multiple times for the same assessment.
• A technical error prevents access to a purchased assessment.
• A technical error prevents certificate generation after successful completion.
• A payment processing error occurs.
• The purchased assessment is unavailable due to a platform issue.

3. Non-Refundable Situations

Refunds will generally not be provided when:

• The user fails an assessment.
• The user disagrees with assessment results.
• The user changes their mind after starting an assessment.
• The user does not complete an assessment.
• The user misunderstands the purpose of the certificate.
• The user fails to read the platform description, disclaimer, or terms before purchase.

4. Assessment Appeals

Users who believe a question contains an error may submit an appeal through our support system. Question reviews are separate from refund requests.

If Book Certification determines that an assessment error materially affected a result, we may offer a free retake, score correction, assessment reset, or another appropriate remedy.

5. Refund Request Period

Refund requests must be submitted within 14 calendar days of purchase. Requests submitted after this period may be declined.

6. Processing Time

Approved refunds are generally processed within 5–10 business days, depending on the payment provider.

7. Abuse Prevention

Book Certification reserves the right to refuse refunds where there is evidence of fraud, abuse of the refund process, repeated refund requests, or attempts to obtain certificates or services without payment.

8. Contact

For refund requests or questions about this policy, please contact us at: info@bookcertification.com