Iordanis Sidiropoulos

• Founder | Psychodynamic-Informed Self-Awareness & DevelopmentFrank Words Psychology

  11/2025 – Present
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  Responsibilities

  • Develop and deliver psychodynamic-informed self-awareness sessions.
  • Design structured reflection and personal development frameworks.
  • Develop seminars and educational wellbeing initiatives.
  • Support creative identity, direction and personal development.
  • Develop partnerships and collaborative programmes.
  • Lead brand, service and business development.
  • Integrate learning and knowledge-reflection tools into the wider Frank Words ecosystem.

  Impact

  • Created an independent framework connecting self-awareness, reflection and personal development.
  • Developed structured services informed by psychodynamic and psychoanalytic thinking.
  • Connected psychological reflection with creative and professional development.
  • Expanded the ecosystem to incorporate knowledge-based self-discovery through Book Certification.
  • Built an integrated digital presence supporting sessions, educational initiatives and learning tools.
• Founder & Creative project LeadMusic of Revolution - M.O.Re

  10/2025 – Present
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  Responsibilities

  • Lead the strategic and creative development of Music of Revolution.
  • Coordinate artist projects from concept to release.
  • Support artists with creative direction and project development.
  • Coordinate production, distribution and release planning.
  • Develop collaborations between independent artists.
  • Support live performances and creative opportunities.
  • Facilitate shared resources and professional connections.

  Impact

  • Built a collaborative network supporting independent artists.
  • Created a structure for artist development and mutual support.
  • Supported original projects from concept to release.
  • Coordinated independent releases and collaborations.
  • Strengthened connections across artists and creative professionals.
  • Built an artist-led ecosystem combining creative independence with shared opportunities.
• Board Trustee | Management CommitteeD8CEC - Dublin 8 Community Education Centre

  02/2024 – Present
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  Responsibilities

  • Serve as a Board Trustee and member of the Management Committee.
  • Participate in governance, strategic planning and organisational decision-making.
  • Contribute to Management Committee meetings and collective board decisions.
  • Support oversight of organisational operations, policies and community objectives.
  • Review organisational matters, priorities and development initiatives.
  • Contribute to discussions on financial sustainability, resources and organisational planning.
  • Support good governance, accountability and responsible organisational management.
  • Promote the organisation’s mission in community education and social inclusion.
  • Collaborate with fellow trustees, management and community stakeholders.

  Impact

  • Contribute to strategic and governance decisions supporting the organisation’s long-term sustainability.
  • Bring business, operations and project management perspectives to board-level discussions.
  • Support responsible decision-making through collaborative review and constructive challenge.
  • Contribute to organisational development and continuous improvement initiatives.
  • Support the organisation’s commitment to accessible community education and inclusion.
  • Strengthen collaboration between governance, management and operational perspectives.
  • Contribute to maintaining effective oversight and organisational accountability.
• Founder & DirectorShine and care Ltd

  04/2025 – 04/2026
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  Responsibilities

  • ounded and directed an Irish limited company operating in the personal services sector.
  • Led the acquisition and operation of Society Salons Portarlington.
  • Managed day-to-day business operations, staffing and service delivery.
  • Oversaw recruitment, team coordination and workforce planning.
  • Managed supplier relationships, business administration and operational expenditure.
  • Monitored revenue, costs and overall business performance.
  • Managed customer experience and resolution of operational issues.
  • Coordinated regulatory, contractual and administrative requirements.
  • Led the operational closure and transition of the salon business.

  Impact

  • Established and operated a customer-facing business from launch through transition.
  • Took full ownership of commercial, operational and people-management decisions.
  • Built and coordinated the team required for day-to-day salon operations.
  • Developed hands-on experience across business operations, HR, finance and customer management.
  • Managed the business through changing commercial circumstances and operational challenges.
  • Successfully transitioned the salon operation following cessation of trading.
  • Completed the subsequent wind-down of the limited company.
• Operations & Talent Development ManagerSociety Salons

  04/2025 – 07/2025
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  Responsibilities

  • Oversaw day-to-day salon operations, systems and service delivery.
  • Led recruitment, onboarding and workforce coordination.
  • Supported team development, performance and day-to-day people management.
  • Coordinated scheduling, staffing requirements and operational priorities.
  • Maintained service standards and supported a consistent customer experience.
  • Managed operational issues and supported timely problem resolution.
  • Worked with independent professionals and team members to maintain effective service delivery.
  • Supported business administration, internal processes and operational planning.
  • Coordinated the operational transition at the end of the project.

  Impact

  • Helped stabilise day-to-day operations during a period of business transition.
  • Strengthened recruitment, onboarding and team coordination processes.
  • Improved operational structure and clarity across daily salon activities.
  • Supported service consistency and client retention.
  • Translated operational challenges into practical process improvements.
  • Maintained business continuity throughout a time-sensitive transition period.
  • Supported an organised transition of operations at the conclusion of the engagement.
• Team Lead Support | Subject Matter ExpertGoogle Play Store (Accenture)

  05/2021 – 04/2025
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  Responsibilities

  • Subject matter expertise, quality assurance and team support within a large-scale global policy compliance operation.
  • Provided subject matter expertise on Google Play policies and operational procedures.
  • Supported team leads with day-to-day operational and policy-related escalations.
  • Conducted quality audits to ensure adherence to platform policies and internal standards.
  • Provided floor support and guidance on complex policy cases.
  • Coached team members on quality, performance and policy interpretation.
  • Delivered onboarding, refresher and policy-update training.
  • Monitored quality and performance indicators and identified improvement opportunities.
  • Supported escalation handling and resolution of complex cases.
  • Communicated policy and operational updates across the team.
  • Collaborated with leadership and internal stakeholders on quality and performance matters.

  Impact

  • Promoted to a Subject Matter Expert.
  • Improved policy consistency and decision quality through subject matter support.
  • Strengthened team capability through coaching, training and real-time guidance.
  • Supported quality performance through structured audits and actionable feedback.
  • Helped reduce operational risk by identifying policy gaps and recurring quality issues.
  • Supported faster resolution of complex and escalated cases.
  • Contributed to successful onboarding and continuous development of team members.
  • Bridged frontline operations, policy requirements and management priorities.
  • Contributed to a consistent, high-quality service within a large-scale global operation.
• Psychology Intern / Youth SupportKETHEA Pilotos

  07/2024 – 09/2024
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  Responsibilities

  • Supported professionals working with young people in a therapeutic and psychosocial support setting.
  • Handled incoming telephone enquiries and provided first-point-of-contact administrative support.
  • Recorded initial service-user information using structured intake forms.
  • Documented enquiries and referred cases to the appropriate professionals for follow-up.
  • Supported administrative organisation and maintenance of confidential records.
  • Observed and participated in structured psychosocial support activities.
  • Supported group-based activities and engagement with service users.
  • Participated in multidisciplinary discussions and case-related learning.
  • Applied psychological theory and ethical principles within a supervised practice setting.
  • Maintained confidentiality, professional boundaries and sensitivity when handling personal information.

  Impact

  • Developed practical experience in psychosocial and youth support services.
  • Gained hands-on experience in client intake and first-point-of-contact communication.
  • Strengthened active listening and sensitive information-gathering skills.
  • Developed accurate and confidential case documentation practices.
  • Improved ability to communicate appropriately with individuals seeking psychological and social support.
  • Gained exposure to multidisciplinary approaches to psychological and psychosocial care.
  • Applied academic psychology knowledge within a real-world supervised setting.
  • Strengthened understanding of professional ethics, confidentiality and safeguarding.
• HR Recruiter & Interview CoordinatorArcadia

  08/2022 – 02/2023
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  Responsibilities

  • Managed candidate sourcing, screening and recruitment coordination.
  • Conducted and supported structured candidate interviews.
  • Coordinated interview scheduling between candidates and hiring teams.
  • Assessed candidate suitability against role requirements.
  • Prepared structured interview notes and recruitment reports.
  • Maintained candidate records and recruitment databases.
  • Supported hiring managers throughout the recruitment and selection process.
  • Contributed to employer branding and candidate engagement initiatives.

  Impact

  • Supported consistent and structured hiring decision-making.
  • Improved candidate experience through clear and timely communication.
  • Maintained accurate recruitment documentation and candidate records.
  • Facilitated efficient coordination between candidates, recruiters and hiring teams.
  • Applied structured assessment methods to support fair candidate evaluation.
  • Built positive relationships with candidates throughout the recruitment process.
  • Contributed to an organised and efficient end-to-end recruitment process.
• Inflight Operations AgentRyanair

  11/2017 – 07/2021
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  Responsibilities

  • Ensured passenger safety and compliance with aviation safety procedures.
  • Managed onboard operations throughout all phases of flight.
  • Delivered customer service to passengers across international routes.
  • Conducted safety, security and emergency procedure checks.
  • Coordinated with flight crew and cabin team to ensure efficient operations.
  • Managed onboard sales, payments and commercial activities.
  • Responded to passenger needs, operational disruptions and time-critical situations.
  • Maintained clear communication with passengers from diverse cultural backgrounds.

  Impact

  • Consistently exceeded onboard sales and performance targets.
  • Recognised as Best Seller in 2019.
  • Built strong passenger trust and rapport in real-time situations.
  • Maintained service quality and professionalism under significant time pressure.
  • Contributed to efficient team coordination and smooth onboard operations.
  • Resolved passenger issues calmly while maintaining safety and service standards.
  • Adapted communication effectively across diverse international audiences.

• BScE-Campus

  09/2021 – 12/2024
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  Courses

  • General Psychology.
  • Developmental & Educational Psychology.
  • Psychometrics.
  • General & Social Pedagogy.
  • Cultural Anthropology.
  • Applied Biology.
  • English Language.
  • Neurophysiology.
  • Fundamentals of Information Technology.
  • Social Psychology.
  • Psychiatry.
  • Clinical Psychology.
  • Psychology of Typical & Atypical Development.
  • Philosophy of Mind.
  • Research Methodology.
  • Physiological Psychology & Psychology of Emotions.
  • Neuropsychology.
  • Psychology of Organisms.
  • Work Psychology.
  • Psychology of Communication.
  • Dynamic Psychology.

  Impact

  • Developed a multidisciplinary foundation across major areas of psychology.
  • Built knowledge of psychological assessment, development and human behaviour.
  • Developed understanding of clinical, social, work and dynamic psychology.
  • Strengthened research methodology and analytical reasoning skills.
  • Developed knowledge of biological and neuropsychological foundations of behaviour.
  • Built understanding of psychological communication and interpersonal processes.
  • Applied research principles to the study and interpretation of psychological phenomena.
• BScATU

  09/2021 – 02/2024
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  Courses

  • Object-Oriented Programming for Server Administration.
  • Private Cloud Technologies.
  • Server Maintenance.
  • Governance, Risk & Compliance.
  • Data Centre Management.
  • IT Infrastructure Management.
  • Management & Maintenance Project.

  Impact

  • Developed practical knowledge of data centre operations and infrastructure management.
  • Built skills in server administration, maintenance and cloud technologies.
  • Developed understanding of governance, risk and compliance in IT environments.
  • Applied object-oriented programming principles to server administration.
  • Strengthened technical troubleshooting and infrastructure management skills.
  • Applied project management principles to technical environments.
  • Developed a multidisciplinary understanding of technology, operations and management.
• Professional CertificationGoogle

  12/2021 – 06/2022
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  Courses

  • Foundations of Project Management.
  • Project Initiation: Starting a Successful Project.
  • Project Planning: Putting It All Together.
  • Project Execution: Running the Project.
  • Agile Project Management.
  • Capstone: Applying Project Management in the Real World.

  Impact

  • Developed practical knowledge across the full project management lifecycle.
  • Built skills in project initiation, planning, execution and closure.
  • Applied Agile and Scrum principles to project delivery.
  • Developed stakeholder communication and management skills.
  • Built experience in project documentation, risk and quality management.
  • Strengthened problem-solving, strategic communication and team coordination skills.
  • Applied project management principles through hands-on, practice-based assessments.
  • Completed a capstone project applying project management methods to a real-world scenario.
• Professional CertificationATU

  09/2020 – 06/2021
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  Courses

  • Agile Management Development.
  • Agile Scrum Management Methodology & Sprint Processes.
  • DevOps.
  • Persuasive Marketing.
  • Marketing Communications.
  • Search Engine Optimisation (SEO).
  • Affiliate Marketing.
  • Digital Marketing.
  • SWOT Analysis & Marketing Planning.
  • IT Administration.
  • E-Commerce.
  • Enhanced Office Applications.
  • Social Media Marketing & Campaign Management.
  • Information Management.
  • SQL & Data Management.

  Impact

  • Developed multidisciplinary digital and IT administration skills.
  • Built practical knowledge of Agile, Scrum and sprint-based project delivery.
  • Developed understanding of DevOps principles and IT administration.
  • Built digital marketing, SEO and e-commerce knowledge.
  • Developed skills in marketing communications and campaign planning.
  • Applied SWOT analysis to digital marketing and business planning.
  • Developed knowledge of SQL, data management and information management.
  • Strengthened proficiency in professional office and productivity applications.
  • Developed understanding of persuasive marketing principles and consumer engagement.
• CPDTU Dublin

  09/2018 – 06/2019
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  Courses

  • Business Planning.
  • Product Research & Development.
  • Budgeting.
  • Branding.
  • Business Legal & Financial Considerations.
  • Finance.
  • Taxation.
  • Bookkeeping.
  • Financial Record Keeping.
  • Break-Even Analysis.
  • Financial Statements.
  • Cash Flow Management.
  • Digital Business Development.
  • Website & Content Strategy.
  • Digital Marketing.
  • Company Structures.
  • Social Media Marketing.
  • Product Development.

  Impact

  • Developed practical knowledge of business creation and enterprise development.
  • Built skills in business planning, budgeting and financial management.
  • Developed understanding of taxation, bookkeeping and financial statements.
  • Applied break-even and cash flow analysis to business planning.
  • Developed product research and development skills.
  • Built knowledge of branding, marketing and digital business development.
  • Developed understanding of legal and financial considerations for business operations.
  • Strengthened entrepreneurial decision-making and commercial planning skills.
• DiplomaPalaska Conservatory

  06/2016
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  Courses

  • Music Theory.
  • Sight Reading (Prima Vista).
  • Orchestration.
  • Sound Recording.
  • Music Notation & Score Editing.
  • Electronic Music Notation.
  • Multimedia Applications.
  • Sound Production & Audio Editing.

  Impact

  • Developed practical skills in sound recording, production and audio editing.
  • Built a strong foundation in music theory, notation and orchestration.
  • Developed proficiency in digital music notation and score preparation.
  • Applied multimedia technologies to music production.
  • Strengthened technical understanding of recording and audio production workflows.
  • Integrated musical knowledge with digital and production technologies.
• DiplomaPalaska Conservatory

  06/2009
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  Courses

  • Electric Guitar.
  • Music Theory.
  • Dictation (Dictée).
  • Solfège.
  • Sight Reading (Prima Vista).

  Impact

  • Developed advanced electric guitar performance skills.
  • Built a strong foundation in music theory and musicianship.
  • Developed sight-reading and aural recognition skills.
  • Strengthened musical interpretation and performance technique.
  • Developed practical understanding of rhythm, harmony and melodic structure.
  • Achieved the qualification with an Excellent grade.
• High School3rd Technical Vocational High School of Volos - Second Cycle

  09/2007 – 06/2008
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  Courses

  • Anatomy & Physiology II.
  • Microbiology II.
  • Haematology.
  • Immunology.
  • Hygiene.
  • Clinical Biochemistry.

  Impact

  • Developed specialised knowledge in medical and biological laboratory sciences.
  • Built knowledge of haematology, immunology and clinical biochemistry.
  • Advanced understanding of human anatomy, physiology and microbiology.
  • Developed understanding of hygiene and laboratory health practices.
  • Built a scientific foundation in biological and clinical laboratory disciplines.
  • Completed vocational specialisation as a Medical & Biological Laboratory Assistant.
• High School3rd Technical Vocational High School of Volos - First Cycle

  09/2005 – 06/2007
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  Courses

  • Anatomy & Physiology I.
  • Microbiology I.
  • First Aid.
  • Health & Nutrition.
  • Interpersonal Relations.
  • Workplace Environment.
  • English Language.

  Impact

  • Developed foundational knowledge of human anatomy and physiology.
  • Built introductory knowledge of microbiology and laboratory sciences.
  • Developed basic first aid knowledge and health awareness.
  • Built understanding of nutrition and its relationship to health.
  • Developed interpersonal communication skills in professional environments.
  • Established a foundation for further specialisation in medical and biological laboratory sciences.

Up to 10 skills from stored skills of public book certificates, declared public skills, and explicit mentions in published About, experience and education descriptions. Each source counts once per skill. Book, job and study titles do not generate skills. Counts show references, not proficiency or professional qualifications.

1. Critical thinking8
   • Psychology Today
   • Learning to Labour
   • Learn How to Learn
   • Jacques Lacan
   • Ludwig Feuerbach and the outcome of classical German philosophy. --
   • Socialism, Utopian and scientific
   • Ecce Homo / Ecce Homo
   • El diari d'Anna Frank
2. Communication6
   • Psychology Intern / Youth Support · KETHEA Pilotos
   • HR Recruiter & Interview Coordinator · Arcadia
   • Inflight Operations Agent · Ryanair
   • BSc · E-Campus
   • Professional Certification · Google
   • High School · 3rd Technical Vocational High School of Volos - First Cycle
3. Project management4
   • Skills
   • Board Trustee | Management Committee · D8CEC - Dublin 8 Community Education Centre
   • BSc · ATU
   • Professional Certification · Google
4. Team coordination4
   • Founder & Director · Shine and care Ltd
   • Operations & Talent Development Manager · Society Salons
   • Inflight Operations Agent · Ryanair
   • Professional Certification · Google
5. Business Development3
   • Skills
   • Founder | Psychodynamic-Informed Self-Awareness & Development · Frank Words Psychology
   • CPD · TU Dublin
6. Recruitment3
   • Founder & Director · Shine and care Ltd
   • Operations & Talent Development Manager · Society Salons
   • HR Recruiter & Interview Coordinator · Arcadia
7. Active listening2
   • Psychology Intern / Youth Support · KETHEA Pilotos
   • Coaching in Mental Health Service Settin
8. Analytical thinking2
   • The music of Pythagoras
   • C. G. Jung
9. Digital marketing2
   • Professional Certification · ATU
   • CPD · TU Dublin
10. empathy development2
    • El diari d'Anna Frank
    • Coaching in Mental Health Service Settin

• GreekNative
• EnglishFluent
• ItalianIntermediate

• Frank Words Psychology
• Artistic Website